Terms of Service

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Agreement Overview

These Terms of Service ("Terms") govern your use of LeadspathPRO AI services provided by Excelsia Group LLC ("Company," "we," "us," or "our"). These Terms constitute a legally binding agreement between you and the Company.

2. Service Description

LeadspathPRO AI provides artificial intelligence-powered business automation services, including but not limited to:

• AI-powered phone answering and customer interaction
• Appointment scheduling and management
• Lead qualification and customer service
• Multi-channel communication management
• Business process automation tools

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into this agreement. By using our services, you represent and warrant that you meet these requirements.

3.2 Account Information

You agree to provide accurate, current, and complete information when creating your account and to update such information to maintain its accuracy.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Transmit harmful, threatening, or abusive content
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services to spam, harass, or engage in fraudulent activities

5. Payment Terms and Billing

5.1 Subscription Fees

Services are provided on a subscription basis with fees as described in our pricing plans. All fees are non-refundable unless otherwise specified.

5.2 Payment Processing

Payments are processed through secure third-party payment processors. You authorize us to charge your designated payment method for all applicable fees.

5.3 Late Payments

If payment is not received when due, we may suspend or terminate your access to our services after providing reasonable notice.

6. Data and Privacy

6.1 Your Data

You retain ownership of all data you provide to our services. We process your data in accordance with our Privacy Policy.

6.2 Data Security

We implement industry-standard security measures to protect your data, but cannot guarantee absolute security.

6.3 Data Backup

While we maintain regular backups, you are responsible for maintaining your own backups of important data.

7. Intellectual Property Rights

Our services, including all software, algorithms, and content, are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our services without explicit written permission.

8. Service Availability and Performance

8.1 Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access to our services.

8.2 Maintenance

We may perform scheduled maintenance that may temporarily affect service availability. We will provide reasonable notice when possible.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

10. Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

11.2 Termination by Us

We may suspend or terminate your account for violation of these Terms, non-payment, or other reasons with appropriate notice.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through email or service notifications. Continued use of our services after changes constitutes acceptance.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision.