Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Introduction

At LeadspathPRO AI, operated by Excelsia Group LLC, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, business information, and billing details
• Business Data: Customer interactions, appointment schedules, sales data, and communication logs
• Technical Data: IP addresses, browser information, device identifiers, and usage analytics
• Communication Data: Phone calls, text messages, emails, and chat interactions processed by our AI

How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI employee services
• Process and manage customer interactions on your behalf
• Improve our AI algorithms and service quality
• Send administrative communications and service updates
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to enhance our services

Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL encryption for data transmission
• SOC 2 Type II compliant data centers
• Regular security audits and vulnerability assessments
• Access controls and employee background checks
• Automated backup and disaster recovery procedures

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in our operations
• When required by law or legal process
• To protect our rights, property, or safety

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to certain legal requirements.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Port your data to another service provider

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used or shared.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.